International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Speaking
2017-09-26T10:14:00+07:00International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Spa
2017-09-26T10:14:00+07:00Five books in the series with five encounters, with the SOPs and JDs for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Front Office
2017-09-26T10:14:00+07:00Five books in the series with five encounters, with the SOPs and JDs for GSA, GSO, bell counter, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
Food and Beverage
2017-09-26T10:14:00+07:00Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
General Departments
2017-09-26T10:14:00+07:00Two levels, beginner and elementary, with the procedures for back office and other staff for example greeting guests, describing the property, giving directions and polite conversation.
Engineering
2017-09-26T10:14:00+07:00Two levels, beginner and elementary, with the procedures for engineers and technicians, for example greeting guests, entering the room, describing faults and dealing with complaints.