Five books in the series with five encounters, with the SOPs and JDs for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.
Spa
2017-09-26T10:14:00+07:00Five books in the series with five encounters, with the SOPs and JDs for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Front Office
2017-09-26T10:14:00+07:00Five books in the series with five encounters, with the SOPs and JDs for GSA, GSO, bell counter, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
Food and Beverage
2017-09-26T10:14:00+07:00Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
