Two levels, elementary and intermediate, with the procedures for waiters, captains, runners and bartenders for example greeting, seating, presenting the menu, serving food and dealing with requests and complaints.
Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
Five Star Language was started in 2003 to write English training material including text books, and multi-media solutions for the hospitality sector, as well as offer training in language using this material to hotels and resorts.
First and foremost we are a teaching and training company specialising in teaching English for hospitality to hotels. We have worked over the years with some of the greatest hotel brands, and we have developed our courses over thousands of hours of use, practice and regular updates.