Essential Language

Two levels, beginner and elementary, with the procedures for back office and other staff for example greeting guests, describing the property, giving directions and polite conversation.

Two levels, beginner and elementary, with the procedures for engineers and technicians, for example greeting guests, entering the room, describing faults and dealing with complaints.

Two levels, beginner and elementary, with the procedures for bellmen, porters and drivers for example greeting guests, rooming, handling luggage and picking up guests.

Two levels, beginner and elementary, with the procedures for chefs and cooks for example taking orders, preparing food, service instructions and ingredients.

Two levels, elementary and intermediate, with the procedures for waiters, captains, runners and bartenders for example greeting, seating, presenting the menu, serving food and dealing with requests and complaints.

Two levels, beginner and elementary, with the procedures for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.

Two levels, beginner and elementary, with the procedures for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.

Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.