Project Description

Book One

  • Greeting Guests
  • Seating guests
  • Giving information about the restaurant
  • Presenting the menu
  • Apologising for unavailable items

Book Two

  • Taking a food or drink order
  • Handling guest requests
  • Describing food and the menu
  • Comparing dishes and tastes
  • Recommending food and drink

Book Three

  • Handling guest complaints
  • Farewells
  • Giving and taking instructions
  • Asking for cooking instructions
  • Taking reservations

Book Four

  • Payments and payment queries
  • Giving directions
  • Up-selling
  • Answering the telephone
  • Taking messages

Book Five

  • Polite conversation
  • Weather forecasts
  • Checking understanding
  • Explaining about menu items
  • Service recovery

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