Project Description

Book One

  • Greeting guests
  • Checking in guests
  • Giving information about the resort
  • Presenting the room
  • Apologising for unavailable items

Book Two

  • Polite language for offers and requests
  • Handling guest requests
  • Describing rooms and the resort
  • Comparing rooms and facilities
  • Recommending facilities and services

Book Three

  • Handling guest complaints
  • Farewells
  • Taking cleaning instructions
  • Asking for further information
  • Laundry and babysitting services

Book Four

  • Payments and payment queries
  • Giving directions
  • Up-selling
  • Answering the telephone
  • Taking messages

Book Five

  • Polite conversation
  • Weather forecasts
  • Checking understanding
  • Explaining about hotel services
  • Service recovery

Prices

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