Project Description
- Greeting Guests
- Confirming Treatments
- Presenting the Spa
- Giving Spa Information
- Dealing with Enquiries
- Handling Requests
- Treatment Instructions
- Checking Satisfaction
- Checking Understanding
- Farewells
- Checking in Guests
- Presenting Treatments
- Describing Treatments
- Comparing Treatments
- Recommending
- Up-selling
- Apologising
- Handling Complaints
- Service Recovery
- Giving Directions
- Polite Conversation
- Following Up
- Answering the Telephone
- Taking Reservations
- Spa Inspections
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