Project Description

Intermediate - Level One

  • Greeting Guests
  • Confirming Treatments
  • Presenting the Spa
  • Giving Spa Information
  • Dealing with Enquiries
  • Handling Requests
  • Treatment Instructions
  • Checking Satisfaction
  • Checking Understanding
  • Farewells

Advanced - Level Two

  • Checking in Guests
  • Presenting Treatments
  • Describing Treatments
  • Comparing Treatments
  • Recommending
  • Up-selling
  • Apologising
  • Handling Complaints
  • Service Recovery
  • Giving Directions
  • Polite Conversation
  • Following Up
  • Answering the Telephone
  • Taking Reservations
  • Spa Inspections

Prices

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Book This Course

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