Project Description

Intermediate - Level One

  • Greeting Guests
  • Making Up a Room
  • Turning Down a Room
  • Explaining the Room
  • Giving information
  • Apologising
  • Dealing with Enquiries
  • Handling Requests
  • Service Instructions
  • Checking Out & Farewells

Advanced - Level Two

  • Handling Complaints
  • Giving Directions
  • Checking Understanding
  • Polite Conversation
  • Following Up
  • Describing HK & Laundry Services
  • Comparing Services
  • Returning Laundry
  • Checking Satisfaction
  • Answering the Telephone

Prices

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