Project Description
- Greeting Guests
- Making Up a Room
- Turning Down a Room
- Explaining the Room
- Giving information
- Apologising
- Dealing with Enquiries
- Handling Requests
- Service Instructions
- Checking Out & Farewells
- Handling Complaints
- Giving Directions
- Checking Understanding
- Polite Conversation
- Following Up
- Describing HK & Laundry Services
- Comparing Services
- Returning Laundry
- Checking Satisfaction
- Answering the Telephone
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