Project Description

Intermediate - Level One

  • Greeting Guests
  • Giving Resort Information
  • Apologising
  • Dealing With Enquiries
  • Handling Requests
  • Describing Facilities and Services
  • Comparing Facilities and Services
  • Recommending
  • Answering The Telephone
  • Farewells

Advanced - Level Two

  • Handling Complaints
  • Giving Directions
  • Service Instructions
  • Checking Satisfaction
  • Service Recovery
  • Checking Understanding
  • Polite Conversation
  • Taking Messages
  • Weather Forecasts
  • Following Up

Prices

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