Project Description
- Greeting Guests
- Giving Resort Information
- Apologising
- Dealing With Enquiries
- Handling Requests
- Describing Facilities and Services
- Comparing Facilities and Services
- Recommending
- Answering The Telephone
- Farewells
- Handling Complaints
- Giving Directions
- Service Instructions
- Checking Satisfaction
- Service Recovery
- Checking Understanding
- Polite Conversation
- Taking Messages
- Weather Forecasts
- Following Up
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