Project Description

Intermediate - Level One

  • Greeting Guests
  • Checking in Guests
  • Presenting The Room
  • Giving Resort Information
  • Apologising
  • Dealing with Requests
  • Handling Requests
  • Describing Facilities & Services
  • Comparing Facilities & Services
  • Recommending
  • Presenting information
  • Checking Satisfaction
  • Answering The Telephone
  • Presenting The Bill
  • Checking Out & Farewells

Advanced - Level Two

  • Handling Complaints
  • Giving Directions
  • Wake Up Calls
  • Taking Reservations
  • Service Instructions
  • Up-selling
  • Service Recovery
  • Resort Inspections
  • Checking Understanding
  • Taking Messages
  • Weather Forecasts
  • Polite Conversation
  • Selling Excursions
  • Making Itineraries
  • Following Up

Prices

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