Project Description

Intermediate - Level One

  • Greeting Guests
  • Making Maintenance Visits
  • Explaining Faults
  • Apologizing
  • Dealing with Enquiries
  • Handling Requests
  • Service Instructions
  • Checking Satisfaction
  • Checking Satisfaction
  • Farewells

Advanced - Level Two

  • Handling Complaints
  • Giving Directions
  • Checking understanding
  • Polite Conversation
  • Describing Repairs
  • Comparing Issues
  • Service Instruction
  • Following Up
  • Service Recovery
  • Answering the Telephone

Prices

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