Project Description
- Greeting Guest
- Picking Up Guests
- Driving Guests
- Checking in Guests
- Handling Luggage
- Giving Information
- Apologising
- Dealing with Enquiries
- Handling Requets
- Checking Out & Farewells
- Handling Complaints
- Giving Directions
- Wake Up Calls
- Taking Reservations
- Service Instructions
- Up-Selling
- Service Recovery
- Resort Inspections
- Checking Understanding
- Taking Messages
- Weather Forecasts
- Polite Conversation
- Selling Excursions
- Making Itineraries
- Following Up
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