[layerslider id=”7″]

Four Departments Covered

The Hospitality in Focus suite is a set of four long-term courses for guest service staff to perfect all language skills and service standards necessary for their duties.

It builds on Essential Language and adds more detail including the use of SOPs, product knowledge, more vocabulary and suitable grammar for a five star hospitality operation.

After the course, successful participants will have a thorough knowledge of service procedures, tasks, duties and products used in their department, and will have improved their speaking and listening skills while gaining a sold competency in grammar and accuracy useful in a hotel environment.

Six Departments

Five books (courses) per department, each one 30 hours in length.
The five books are designed to be taken in sequence, but you may start with any one you like take them at your convenience

In-depth study

Five procedures (chapters) in 30 hours, increasing in difficulty through the series.
Chapters focus on a specific service encounter, e.g. greetings guests, checking in, giving directions

Continuation

A continuation for students who took the Essential Language course.
This is a great follow up after essential language, with each procedure now being covered in greater detail with grammar focus

Language Excellence

Builds vocabulary, grammar, speaking, listening and some writing skills with a focus on accuracy.
Unlike essential language, this course includes grammar explanations and language notes to get to grips with details and become more expert

Detail

An emphasis on speaking and listening with some reading and writing, grammar, vocabulary and pronunciation. Each chapter focusing on greetings, checking in, ordering, rooming etc. With added priority on product knowledge, SOPs, JDs and service skills.

Includes

      • Functional language for service sequences
      • Task breakdowns
      • An easily understandable framework for staff to use
      • Ideal for quick results, task related learning and larger groups
      • Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa, Kitchen, Engineering and Bell Counter

What Client’s Say

Amazing theme and top class support, as I’m a beginner, Luke helped me above and beyond and was more than patient, his responses were quick and he has a genuine care for you to enjoy and move forward with your theme! Highly recommended!
Lucasgriffin, Avada
I bought this theme and i would like to recommend it to every one interested in building a website without knowledge of php or html. It is very convenient and the customer service is very reactive. I will say it in French “Bravo” for this work!
Aajami, Avada
Let me say something. You have an amazing theme and amazing/awesome support. They helped me on weekend. This is what I call an “extra mile” in customer relationship. So I gave 5 stars for the theme and if I could, I’d give 10 stars for support.
Gojcus, Avada