Four Departments Covered
The Hospitality in Focus suite is a set of four long-term courses for guest service staff to perfect all language skills and service standards necessary for their duties.
It builds on Essential Language and adds more detail including the use of SOPs, product knowledge, more vocabulary and suitable grammar for a five star hospitality operation.
After the course, successful participants will have a thorough knowledge of service procedures, tasks, duties and products used in their department, and will have improved their speaking and listening skills while gaining a sold competency in grammar and accuracy useful in a hotel environment.
Six Departments
Five books (courses) per department, each one 30 hours in length.In-depth study
Five procedures (chapters) in 30 hours, increasing in difficulty through the series.Continuation
A continuation for students who took the Essential Language course.Language Excellence
Builds vocabulary, grammar, speaking, listening and some writing skills with a focus on accuracy.Detail
An emphasis on speaking and listening with some reading and writing, grammar, vocabulary and pronunciation. Each chapter focusing on greetings, checking in, ordering, rooming etc. With added priority on product knowledge, SOPs, JDs and service skills.
- Improve grammatical accuracy of sentences
- Learn language for following procedures
- Listen for detail in conversations between guests and staff
- Increase the range of vocabulary
- Practice dialogues used for following procedures
- Focus on polite structure and vocabulary
- Use product vocabulary to practice service variations and sales
- Hotels who want the best language standards
- Students who wish to improve on the basics
- Hotels who want a long term study program
- Classes with a smaller number of students
- Hotels who want customised service English
- Students who want to improve grammatical accuracy
- Department based classes
- 30 hours including testing
- 5 books for each department
- 5 chapters & procedures per book
- Either 1 or 1.5 hour class sessions
- Pre-intermediate to Intermediate
- Housekeeping and Spa
- Intermediate to Advanced
- Food and Beverage
- Front Office
- 30 minutes per student
- Reading and grammar skills
- Group testing
- The contents of the book are evaluated
- Results sheets provided for each student
- Listening dialogues
- Gap-filling listening exercises
- Detail comprehension listening exercises
- Vocabulary lists with translations
- Product and material guides
- SOPs and job descriptions
Includes
- Functional language for service sequences
- Task breakdowns
- An easily understandable framework for staff to use
- Ideal for quick results, task related learning and larger groups
- Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa, Kitchen, Engineering and Bell Counter
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Reading
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Writing
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Listening
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Speaking
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Housekeeping
Five books in the series with five encounters, with the SOPs and JDs for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.
Spa
Five books in the series with five encounters, with the SOPs and JDs for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Front Office
Five books in the series with five encounters, with the SOPs and JDs for GSA, GSO, bell counter, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
Food and Beverage
Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
General Departments
Two levels, beginner and elementary, with the procedures for back office and other staff for example greeting guests, describing the property, giving directions and polite conversation.
Engineering
Two levels, beginner and elementary, with the procedures for engineers and technicians, for example greeting guests, entering the room, describing faults and dealing with complaints.
Essential Language F&B
Two levels, elementary and intermediate, with the procedures for waiters, captains, runners and bartenders for example greeting, seating, presenting the menu, serving food and dealing with requests and complaints.
Essential Language Spa
Two levels, beginner and elementary, with the procedures for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Essential Language HK
Two levels, beginner and elementary, with the procedures for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.
Essential Language FO
Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
