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Four Departments Covered

The Hospitality in Focus suite is a set of four long-term courses for guest service staff to perfect all language skills and service standards necessary for their duties.

It builds on Essential Language and adds more detail including the use of SOPs, product knowledge, more vocabulary and suitable grammar for a five star hospitality operation.

After the course, successful participants will have a thorough knowledge of service procedures, tasks, duties and products used in their department, and will have improved their speaking and listening skills while gaining a sold competency in grammar and accuracy useful in a hotel environment.

Six Departments

Five books (courses) per department, each one 30 hours in length.
The five books are designed to be taken in sequence, but you may start with any one you like take them at your convenience

In-depth study

Five procedures (chapters) in 30 hours, increasing in difficulty through the series.
Chapters focus on a specific service encounter, e.g. greetings guests, checking in, giving directions


A continuation for students who took the Essential Language course.
This is a great follow up after essential language, with each procedure now being covered in greater detail with grammar focus

Language Excellence

Builds vocabulary, grammar, speaking, listening and some writing skills with a focus on accuracy.
Unlike essential language, this course includes grammar explanations and language notes to get to grips with details and become more expert


An emphasis on speaking and listening with some reading and writing, grammar, vocabulary and pronunciation. Each chapter focusing on greetings, checking in, ordering, rooming etc. With added priority on product knowledge, SOPs, JDs and service skills.


      • Functional language for service sequences
      • Task breakdowns
      • An easily understandable framework for staff to use
      • Ideal for quick results, task related learning and larger groups
      • Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa, Kitchen, Engineering and Bell Counter

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