Frequently Asked Questions
We have anywhere between 10 and 20 teachers at any one time working with a variety of clients.
We offer discounts of up to 20% for Five Star Members.
Yes, we will provide certificates for you to download for Five Star Members.
Hospitality in Focus have 2 courses over 40 hours each and each contains 10 hours role-play and practice dialogues. Both other courses are 30 hours each, but have many more levels to be taken at later times.
Essential Language is simpler, where 15 service procedures are taught over 40 hours. In Hospitality in Focus, the material is covered in more details including grammar, and 5 service procedures are taught over 30 hours.
We provide material for free for each student in black and white. You can also purchase colour books separately.
By using material at the correct level (simple material for beginners) as well as pictures for vocabulary and role-plays and plenty of examples.
Yes, all our teachers are native speakers.
Yes you can. Either choose Essential Language general course (for new learners) or English for International Hospitality (For detailed language skills).
Yes, all classes include testing to measure improvement. Some hotels require testing before the course to assign the students to the right class if you have more than one level.
We recommend around 10 so that students have enough attention, but up to 15 is possible.
We work with many of the world’s best brands, including Four Seasons, Marriott, Hilton and many more.
Yes, but only in Hospitality in Focus and English for International Hospitality.
Yes you can. Either take a whole course and schedule the hours as you like throughout the week, or pay for a fixed number of house per week and schedule the day in the way that’s best for you. (Link to prices)
If you need quick results in the shortest time, or have new learners take Essential Language.
It’s our first level course. It has versions for 8 departments and gives the basics of language for hospitality using separate procedures in each module, for example Greeting, Seating, Checking In, etc.