Eight Departments Covered
Essential language is our starter program, great for beginners and works on the basics of service language with the essential expressions and vocabulary staff need.
Based on functional language for service sequences, this course is designed to run as a series of self-contained modules delivered over 40 hours including testing.
After the course, successful participants will be in a position to follow all common task breakdowns and SOPs used in their work and comfortably and confidently apply a high quality of fluent service English when following these procedures with guests on a day to day basis.
Eight DepartmentsTwo levels (courses) per department, each one 40 hours in length.
Short and Direct10 or 15 procedures (modules) in 40 hours depending on the level.
ConversationA conversation task based suite for service English.
Language BasicsDevelops vocabulary, speaking, listening and pronunciation skills.
The modules explain task breakdowns and develop speaking, listening and pronunciation skills, improve confidence and establish an easily understandable framework for staff to use when dealing with guests.
- Functional language for service sequences
- Task breakdowns
- An easily understandable framework for staff to use
- Ideal for quick results, task related learning and larger groups
- Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa, Kitchen, Engineering and Bell Counter
What Client’s Say
In five years we have not considered working with anyone else at Four Seasons.
The team has delivered English lessons, training videos, SOPs, job descriptions, language testing – everything we could have asked for.
Great experience in hotel training, very knowledgeable and a wide variety of services. Our team have benefited enormously from Five Star Training.
Two levels, beginner and elementary, with the procedures for back office and other staff for example greeting guests, describing the property, giving directions and polite conversation.
Two levels, beginner and elementary, with the procedures for engineers and technicians, for example greeting guests, entering the room, describing faults and dealing with complaints.
Essential Language F&B
Two levels, elementary and intermediate, with the procedures for waiters, captains, runners and bartenders for example greeting, seating, presenting the menu, serving food and dealing with requests and complaints.
Essential Language Spa
Two levels, beginner and elementary, with the procedures for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Essential Language HK
Two levels, beginner and elementary, with the procedures for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.
Essential Language FO
Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.