Five Star Language Courses
Choose from our three great alternatives
Three Courses To Match Every Need
Our three courses are designed to develop competencies in communication standards and expressions used in daily operations, concentrating on the language needed to provide excellent levels of hospitality service.
Essential Language
A task based learning method
Our starter program with courses available for 8 different departments
Hospitality in focus
Builds on the work of Essential Language
Each 20 hour book contains five chapters, each focusing on an SOP or service sequence.
English for International Hospitality
A fluency, guest relationship related course
Each course focuses on one of the TOEIH skills, speaking, reading, writing or listening.We have worked over 10 years to make three different English courses for hospitality, each with slightly different objectives, as well as the lengths of the courses and the difficulty level.
All three though have one main aim, to improve everyone’s ability to deliver what guests want, all of the time.
Customer-facing staff who are confident and comfortable speaking English can deliver better service therefore increasing guest satisfaction.
Our content always focuses on service as well as language. As we are hoteliers and hospitality professionals ourselves, we understand what Five Star Language should be!
- A conversation task based suite for service English
- The expressions, phrases and vocabulary staff need for their job
- Each chapter based on a procedure (greeting, checking in, ordering, rooming etc.)
- Short and direct (15 subjects in 40 hours)
- A service focused all round language suite for improving language schools and further study
- Speaking, Listening and Reading with grammar, vocabulary and sample dialogues
- Each chapter contains flashcards, SOPs, Job descriptions, an example service procedure and a test
- In depth study (5 subjects in 30 hours)
- A mixed department course for service English
- Cross department, based on all guest needs and enquiries
- Each course focuses on one of the TOEIH skills, speaking, reading, writing or listening
- Medium to long term study (1 language competency in 30 hours)
Flexible Options
Want to book a complete course and schedule one hour a week? Or two?
Do you need the classes at 3.00 pm on Thursdays?
Take a break for a few days or a month or two?
No problem!
Departments Covered
Take a look inside
Essential Language
The Essential Language suite is a set of eight modular courses split over two levels.
It is designed for all staff to develop competency in the language standards and expressions used in their day to day jobs using language that focuses on procedures, providing superb service in a hospitality environment.
Hospitality in Focus
The Hospitality in Focus suite is a set of four long-term courses for guest service staff to perfect all language skills and service standards necessary for their duties.
It builds on Essential Language and adds more detail including the use of SOPs, product knowledge, more vocabulary and suitable grammar for a five star hospitality operation.
International Hospitality
The English for International Hospitality course is a set of courses separated into the four language competencies of speaking, listening, reading and writing.
Rather than focusing on specific procedures, it is aimed at staff who wish to improve their all-round fluency and general hospitality or mixed department language skills as well as prepare for the TOEIH test.
Click on a course below to see the content
Reading
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Writing
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Listening
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Speaking
International Hospitality is a fluency, guest relationship related course focusing on the skills for the TOEIH testing system.
Housekeeping
Five books in the series with five encounters, with the SOPs and JDs for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.
Spa
Five books in the series with five encounters, with the SOPs and JDs for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Front Office
Five books in the series with five encounters, with the SOPs and JDs for GSA, GSO, bell counter, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
Food and Beverage
Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
General Departments
Two levels, beginner and elementary, with the procedures for back office and other staff for example greeting guests, describing the property, giving directions and polite conversation.
Engineering
Two levels, beginner and elementary, with the procedures for engineers and technicians, for example greeting guests, entering the room, describing faults and dealing with complaints.
Essential Language F&B
Two levels, elementary and intermediate, with the procedures for waiters, captains, runners and bartenders for example greeting, seating, presenting the menu, serving food and dealing with requests and complaints.
Essential Language Spa
Two levels, beginner and elementary, with the procedures for receptionists and therapists for example greeting guests, giving treatments, describing treatments and up-selling.
Essential Language HK
Two levels, beginner and elementary, with the procedures for room maids and public area attendants, for example greeting guests, entering the room, making up rooms and dealing with complaints.
Essential Language FO
Two levels, intermediate and advanced, with the procedures for GSA, GSO, reservations and receptionists for example checking in, rooming, describing the resort, up-selling and dealing with requests and complaints.
