Five Star Language
Five Star Language was started in 2003 to write English service training material including text books, and multi-media solutions for the hospitality sector, as well as offer training in language using this material to hotels and resorts.
Our portfolio consists of three language courses, ‘Essential Language’, ‘Hospitality in Focus’ and ‘English for International Hospitality’, three top quality language courses supplied alongside their own unique text books. All material is used on a case by case basis for individual hotel and hotel brand needs with focus on English service training.
We also collaborate with MEP with English for TOEIH, a standardised internationally recognized testing system.
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Our Services
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First and foremost we are a teaching and training company specialising in teaching English for hospitality to hotels. We have worked over the years with some of the greatest hotel brands, and we have developed our courses over thousands of hours of use, practice and regular updates.
We have written 3 great courses for hospitality English and service. Two of them (Essential Language & Hospitality in Focus) have different versions for various departments, and one (English for International Hospitality) is for mixed departments. Our books may be bought separately if you wish to use them with your existing teacher.
We have collaborated on the TOEIH testing system with MEP and a number of leading hotel chains. It is recommended it as an add-on for all hotels, and we also offer a course (English for International Hospitality) which is aimed at achieving success in the test.
It can be used to evaluate all staff from beginners to advanced in your property, compare their standards, set goals for learning courses and much, much more!
We write procedures and standards, especially those connected with guest contact and interaction where language standards play a part. These can be used in addition to or instead of local SOPs. As an add-on, the Hospitality in Focus course comes complete with a set of SOPs for each department which students can learn as they complete the course.
We offer online training courses using the latest technology available through a browser on all platforms. The TOEIH test is available online on demand, including all four language tests and a recruitment test.
We also provide our courses as interactive applications with speaking, listening and multimedia as well as student records and built in tests.
We also provide our courses as interactive applications with speaking, listening and multimedia as well as student records and built in tests.
We work with international chains and independent hotels around Asia to improve language skills and guest service. This can mean giving advice on procedures and standards, copywriting and proofing documents and signs and working one on one with managers.
We write text books for individual hotels and chains branded for them to use in their own programs. This can mean having your own training manuals and books with specific language and standards that are unique to your brand, as well as incorporating pictures, menus, factsheets and other items from your properties
We do translations of hotel documents, such as menus, factsheets, room directories, spa menus, activity lists, in fact, you name it we can translate it.
We train teachers and trainers in content and language integrated learning, both our own team of teachers and teachers already working for hotels. For example, if you have your own teacher, we can supply material to your property or brands, and teach your trainers how to get the most out of it.
We love to coach! So if you need lessons or an add-on to existing classes that involves working with staff on the job or in their department, this is a vital way to get results. We can observe staff as they work and arrange team or one to one coaching sessions, either delivered in the property or online.
What We’ve Made!
- Functional language for service sequences
- A series of self-contained modules
- Delivered over 40 hours including testing
- Task breakdowns
- Speaking, listening and pronunciation skills
- An easily understandable framework for staff to use
- Ideal for quick results, task related learning and larger groups
- Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa, Kitchen, Engineering and Bell Counter
- Our longest language course
- Emphasis on speaking and listening
- 30 hours, including pre-testing and post-testing
- Some reading and writing, grammar, vocabulary and pronunciation
- Each chapter focusing on greetings, checking in, ordering, rooming etc.
- Product knowledge, SOPs, JDs and service skills
- Long term study (5 subjects in 30 hours)
- Ideal for long term study (more than 6 months)
- A continuation for students who took the Essential Language course
- Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa
- Provides a simple course
- Evaluation and reporting system
- Compare English competency levels across departments
- All levels of staff from all departments
- From elementary level up
- Evaluates both language and service skills
- Topics from the Test of English for International Hospitality
- Including vocabulary, requests and giving recommendations
- English language testing system
- Available online specifically for hospitality
- Used to evaluate all staff from beginners to advanced
- Compare their standards, set goals for learning courses
- And much much more!
What Clients Say
In five years we have not considered working with anyone else at Four Seasons.
Thank you so much for your effort here at Centara Grand Hua Hin, we have had excellent results in such a short time the proof is in the mystery guest scores.
More than just English teachers, they helped us with SOPs, skills training and language standards.
The team has delivered English lessons, training videos, SOPs, job descriptions, language testing – everything we could have asked for.
The English training program has been very high quality and the company are extremely reliable and easy to work with.
I would like to recommend this team and trainer to anyone who wanted language teaching. Their performance and program has been extremely professional and helpful at all times.
One of the best companies I have worked with in 15 years in SE Asia. They got amazing results with my staff at Orient Express.
Working with us at Six Senses since the opening, they have always delivered excellent results with a great knowledge of hospitality and hotels.
Why Choose Us
- 15 years of experience
- We have a passion for what we do
- Dual background in teaching and hotels
- An impressive client list and references
- Experience in many countries
- Proven track record with long term clients
- Relationships with the best brands in the world
- A strong background in SE Asia
- Local offices around the area
