Eight Departments Covered
Essential language is our starter program, great for beginners and works on the basics of service language with the essential expressions and vocabulary staff need.
Based on functional language for service sequences, this course is designed to run as a series of self-contained modules delivered over 40 hours including testing.
After the course, successful participants will be in a position to follow all common task breakdowns and SOPs used in their work and comfortably and confidently apply a high quality of fluent service English when following these procedures with guests on a day to day basis.
The modules explain task breakdowns and develop speaking, listening and pronunciation skills, improve confidence and establish an easily understandable framework for staff to use when dealing with guests.
- Functional language for service sequences
- Task breakdowns
- An easily understandable framework for staff to use
- Ideal for quick results, task related learning and larger groups
- Food & Beverage, Front Office / Guest Relations, Housekeeping, Spa, Kitchen, Engineering and Bell Counter
What Client’s Say
In five years we have not considered working with anyone else at Four Seasons.
The team has delivered English lessons, training videos, SOPs, job descriptions, language testing – everything we could have asked for.
Great experience in hotel training, very knowledgeable and a wide variety of services. Our team have benefited enormously from Five Star Training.